Q. What color are your vans ?
A. Our vans are yellow and have “Yellow Van – Airport Service” marked on the sides.

Q. Are your shuttles non smoking ? Air conditioned ?
A. All of our cars are non smoking and air conditioned. Also, they meet all the safety requirements of the French Ministry of Transportation. Our Transportation Licence number is 2002/11/0007708.

Q. How do I call from the Airport ?
A. You can call from any public phone at the airport, no cards or coins are required, just pick up the receiver and dial 0 805 807 809 ( 10 Numbers ).

Q. Why do I have to call a toll free number before luggage if I reserved before?
A. It is best to call the toll free number before claiming luggage so that we can decrease your waiting time at the airport.

Q. What's up if my arriving flight is delayed ?
A. We will wait up to one hour after the scheduled arrival time of the carrier. After this time we will try our hardest possible to transfer you, but we cannot undertake any responsibility if this is not possible.

Q. Where do I find the YELLOW VAN when I arrive ?
A. First confirm the number of the terminal in which you have arrived. Do not hesitate to confirm the number of your terminal with appropriate airport personnel.


Roissy Charles de Gaulle - CDG :
Terminal 1 : Exit 16 on Departure Level
Terminal 2 : Hall A and Hall C : Exit 8
Terminal 2 : Hall B : Exit 5
Terminal 2 : Hall D : Exit 10
Terminal 2 : Hall E and Hall F : Exit 8 lower level
Terminal 3 : In front of the main exit door

Orly :
Orly Sud : Exit M
Orly Ouest : Exit H

Beauvais :
In front of the main exit door

Q. How long will it take to get to my hotel? Or get to the airport ?
A. Your estimated times of transport from CDG (based on zip code):
60 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012
90 Minutes: 75013, 75014, 75015, 75016

Q. What airports do you serve ? Do you do train stations ? From hotel to hotel?
A. We serve Roissy Charles de Gaulle (CDG), Orly (ORY) and Beauvais (BVA) airports, as well as all the Parisian train stations and the TGV train station at Roissy Charles de Gaulle. We transport anywhere from inside the 75001 to 75020 zip codes of Paris. All other areas will need to Contact Us directly.

Q. You've scheduled my departure pick-up time for three and a half hours prior to my flight. Is this sufficient time for an international flight?
A. Most international airlines require a 2-hour check-in prior to boarding. Depending on the zip code of where you are being picked-up, we have factored this into your transport.

Q. How far in advance can I change or cancel my reservation ?
A. Reservations can be changed or cancelled up to 24 hours before transfer with no charge.

Q. Why must I confirm my departure 24 hours before ?
A. You must confirm your departure at least 24 hours in advance to make sure that all the information concerning flight times, airport and pick-up address are correct.

Q. How many stops does the van make ?
A. The van will do maximum three stops after your pick up in Paris. When you arrive at CDG or Orly the van generally takes less people and stops maximum twice before you are dropped off. Our dispatchers do their best to get you to your destination in the less possible time.

Q. At which terminal will the driver drop me off ?
A. The driver will drop you off at the terminal from which your flight leaves, please give him this information when you are in the car.

Q. Do your drivers take credit cards ?
A. Yes, our drivers will accept your VISA or MasterCard in the van.

Q. Should I tip the driver ? How much ?
A. It is up to you whether you want to tip the driver or not. If you are happy with the service he gave you, it is customary to tip between 10-15%.

Q. What are your office hours ? What hours do you operate ?
A. Our office and our phone lines operate 7 days a week from 7 AM to 21 PM. Our vans generally operate between 5 AM and 18 PM.

Q. Do you provide car seats for children under 3 and what is the fee?
A. While we cannot provide car seats, we strongly recommend that parents travelling with children 3 and under bring their own. Paris is a heavy traffic city with a lot of sudden stops and traps and we are concerned for the safety of the child. (Please note that using your own car seat means taking up one adult spot, for which there is a fee.)

Q. Do you operate outside Paris ?
A. Yes we do operate outside Paris, in the suburbs of Neuilly and La Défense. For other destinations please submit your questions on contact us and we will do our best to accommodate you.